Returns and cancellations

Last updated 19 October 2026

The cancellation and return procedure is set in accordance with Law No. 105 of 13.03.2003 on consumer protection and other legislation of the Republic of Moldova.

Returns are by courier only. We have no drop-off point: items cannot be handed in at the company's address. Returns are requested by phone or email, and the parcel is sent back via the Nova Poshta courier service.

Cancelling before shipping

You can cancel a paid order at any time before it is handed to the courier — call +373 68 281 888 or email alina.lazarivozian@gmail.com with your order number. You get a full refund.

If a pre-order is delayed

If shipping is delayed by more than 7 days from the promised date, you can cancel the order and get a full refund.

Withdrawing after delivery (14 days)

Within 14 calendar days of receipt you can withdraw from the purchase without giving a reason, provided the book and the toy have not been used and are in their original condition and packaging (including the unopened surprise box).

How to return an item

Tell us by phone or email within 14 days of receipt. Give your order number and the reason (if any); for defects, attach photos.
Within 2 working days we confirm the return and tell you how and when to send the parcel.
The parcel is returned via the Nova Poshta courier service. Handing items in person at an office or drop-off point is not available.
Once we receive and check the item, we refund you.

Return shipping cost

Return shipping is paid by the customer, except for defective items, damage in transit or mistakes on our side. We tell you the amount in advance when we confirm the return.

Defects or damage in transit

If the book or the toy arrived damaged or defective, let us know within 14 days of receipt and attach photos. We will replace the set or refund you — your choice, at our expense.

How refunds are made

To the original payment method: the same card, or the account the MIA transfer came from.
Within 14 days of the cancellation or return being accepted (for returns after delivery — once the parcel is back with us).
The time it takes to reach your card depends on your card issuer. We do not refund in cash.

More about payments on the “Payment terms and conditions” page.

Return contacts

+373 68 281 888, alina.lazarivozian@gmail.com. Daily, 9:00–20:00.